Terms & Conditions – Travel com (c)alma
Introduction
Welcome to Travel com (c)alma. These Terms & Conditions (“T&C”) govern the use of our travel consulting services, including website interactions, email/voice communication, and purchased travel planning packages.
By purchasing or using our services, you agree to these terms. If you do not agree, please refrain from using our services.
Company Information
Hannah Schäfer, Unipessoal LDA
Praça do Poder Local, Lote 4, Apt. 7 esq.
8600-524 Lagos, Portugal
Represented by: Hannah Schäfer
Email: hello@travelcomcalma.com
Company registration number (NIPC): 518885089
VAT ID: PT518885089
For legal reference, please see our Legal Notice and Privacy Policy.
Services
Travel com (c)alma provides personalised travel consulting and travel planning services for Portugal, Italy, and other destinations.
Services may include:
- Independent travel consulting and destination guidance
- Travel structure and route recommendations
- Base and accommodation recommendations
- Personalised travel itineraries and travel plans
We do not make bookings or act as a travel agent.
Services are delivered digitally via PDF, email, questionnaires, voice messages, and optional calls, depending on the selected service.
Services are provided on a best-effort basis and require active collaboration from the client, including timely completion of questionnaires or clarification requests.
Packages & Payment
Consulting Services
- Find My Perfect Base
- Trip Framework
- Compass Session
Planning Services
- Popeye
- Magellan
- Vasco da Gama
Prices: EUR, including 23% Portuguese VAT
Payment
Payments are processed securely via Stripe.
Full payment is required before delivery of any travel plan.
Payment confirms agreement to these T&C.
- By paying, you acknowledge that delivery timelines start once any required questionnaire has been submitted and all necessary information has been provided.
Delivery & Timeline
Custom travel plans are delivered digitally via email or shared link.
Delivery timelines are typical estimates, depending on:
Complexity of your trip
Quality and completeness of your input
Current workload and scheduling availability
- Estimated delivery ranges per package:
| Service | Estimated Delivery |
|---|---|
| Find My Perfect Base | 2–4 business days |
| Trip Framework | 3–5 business days |
| Compass Session | 1–3 business days (depending on scheduling availability) |
| Popeye | 3–5 business days |
| Magellan | 7–10 business days |
| Vasco da Gama | 10–14 business days |
Timelines may vary. Providing thorough and thoughtful input helps ensure timely delivery.
- No specific delivery date is guaranteed. All communication and delivery are digital; no physical items are shipped.
If unforeseen circumstances (such as illness or force majeure) significantly delay delivery, clients will be informed promptly.
Availability & Capacity
Travel com (c)alma operates with limited capacity to ensure high-quality, personalised service.
We reserve the right to temporarily pause new bookings or delay service start if capacity limits are reached. In such cases, clients will be informed promptly and offered suitable options.
Cancellation & Refunds
Due to the personalised nature of all consulting and planning services, refunds are generally not possible once work has begun, a consultation has taken place, recommendations have been prepared, or a deliverable has been provided.
If a client wishes to cancel after payment but before work has begun, they must contact Travel com (c)alma immediately at hello@travelcomcalma.com.
In exceptional circumstances where Travel com (c)alma is unable to deliver the agreed service within a reasonable timeframe, a full or partial refund may be offered.
Liability
All recommendations are provided for informational purposes only.
Travel com (c)alma does not guarantee the availability, quality, pricing, suitability, or future operation of third-party services, accommodation providers, restaurants, attractions, transportation providers, or activities.
Travel com (c)alma is not responsible for bookings, third-party services, accidents, schedule changes, cancellations, travel disruptions, or any costs incurred during travel.
You acknowledge that all travel decisions and bookings remain your own responsibility.
Intellectual Property
All content, travel plans, images, and recommendations created by Travel com (c)alma remain our intellectual property.
Reproduction, distribution, or use beyond personal use requires prior written consent.
Privacy
We process your personal data according to our Privacy Policy.
Personal information collected during inquiries or package delivery is used only for service provision, billing, and legal compliance.
Governing Law
These Terms & Conditions are governed by Portuguese law and applicable EU regulations.
Any disputes will be resolved under the jurisdiction of Portuguese courts.
Complaints / Reclamações
In accordance with Portuguese law, clients have the right to submit complaints via the official electronic Complaint Book (Livro de Reclamações).
You can submit a complaint here: Complaints / Consumer Rights / Reclamações de Consumidores.
Neutral, official language; suitable for both English and Portuguese readers.
Link opens directly to the electronic Livro, no login required for submitting a complaint.
Changes to Terms
Travel com (c)alma reserves the right to update or modify these T&C at any time.
Major changes will be communicated via email to existing clients.